Refund Policy
Refunds May Be Approved If
- •The Company is unable to deliver the agreed scope due to its own fault.
- •The project is cancelled by the Company without a valid reason.
- •A duplicate or incorrect payment was made.
- •A recurring subscription is cancelled before any work begins for the current billing cycle.
Refunds Will Not Be Issued If
- •Work has already started after the advance payment was received.
- •The client cancels the project after work has commenced.
- •Project delays are caused by the client or missing requirements.
- •Deliverables have been reviewed, approved, or accepted by the client.
- •The request is based solely on personal preference after approval.
- •Prepaid support hours or consultation time have already been used.
1. Overview
Because every project is custom-built, significant planning, design, development, and resource allocation begin shortly after payment is received. This Refund Policy explains when refunds may or may not be available.
By making a payment for any of our services, you acknowledge and agree to the refund conditions described below.
2. Advance Payments
Most projects require an advance payment before work begins. This payment allows us to allocate our team, schedule project resources, conduct research, and start development.
If no work has started, a partial refund may be considered at our discretion after deducting any administrative or transaction charges.
Administrative deductions may include payment gateway charges, banking fees, currency conversion fees (if applicable), and work already completed.
Once work has commenced, the advance payment becomes non-refundable, as resources have already been committed to your project.
3. Project-Based Services
Refund eligibility depends on the stage of the project at the time of cancellation. Any completed work, approved milestones, or delivered services remain payable, even if the project is cancelled before completion.
If the Company is unable to deliver the agreed scope due to its own fault, a proportionate refund may be issued for the unfinished portion of the project.
| Stage at Cancellation | Refund Eligibility Matrix |
|---|---|
| Before advance payment received — project not started | N/A — no payment taken |
| After advance paid, before any work commenced | Refund requests are reviewed individually. Any approved refund will be reduced by work completed, administrative costs, and applicable transaction fees. |
| After project kickoff and discovery commenced | Advance non-refundable; payment for work done is due |
| During active development (mid-project) | No refund — payment for completed milestones is due |
| After final delivery and client approval | No refund — work is complete and accepted |
| Company fails to deliver agreed scope (Company's default) | Proportionate refund for undelivered work |
4. Monthly Subscriptions
Monthly maintenance plans, SEO services, AMC contracts, and other recurring services are billed in advance.
- 30-Day Notice Framework: Subscriptions may be cancelled by providing at least 30 days written notice before the next billing cycle.
- Mid-Cycle Cancellations: Payments already made for the current billing period are non-refundable, and services will continue until the end of the paid term.
- Failure to cancel before the next billing cycle may result in automatic renewal where applicable.
5. Prepaid Support Hours
Prepaid support hours remain valid until they are fully used, unless otherwise agreed in writing.
Hours already utilized are non-refundable. Refund requests for unused hours may be reviewed on a case-by-case basis, after deducting any applicable administrative charges.
6. When Refunds May Apply
Refund requests may be approved under the following circumstances:
- Duplicate payments made by mistake.
- The Company cancels the project without a valid reason.
- The Company fails to deliver the agreed scope due to its own fault.
- A refund is otherwise required by applicable law.
7. Refunds We Do Not Issue
Refunds will generally not be issued in the following situations:
- Work has already commenced after receiving the advance payment.
- The client changes their mind after the project has started.
- Delays or additional work caused by the client.
- Approved designs or completed deliverables.
- Dissatisfaction based solely on personal preference after approval.
- Third-party services such as domains, hosting, SSL certificates, software licenses, premium plugins, themes, APIs, advertising costs, or similar purchases.
8. Refund Process
To request a refund, please email us with your invoice number, payment details, and the reason for your request. upgradeux.agency@gmail.com. Our team will review your request within 7 business days and may contact you if additional information is required.
If approved, the refund will be processed using the original payment method wherever possible.
9. Refund Timelines
Once a refund has been approved, processing times depend on your payment method and financial institution. While we initiate refunds promptly, the actual credit may vary depending on your bank or payment provider.
| Payment Method | Estimated Processing Time |
|---|---|
| UPI / IMPS / NEFT bank transfer | 3–5 business days from approval |
| Razorpay — debit card | 5–7 business days (subject to bank processing) |
| Razorpay — credit card | 5–10 business days (reflected in next statement cycle) |
| Razorpay — net banking | 3–7 business days |
| RTGS / bank wire | 1–3 business days from initiation |
10. Payment Disputes
If you believe there has been a billing error, please contact us within 14 calendar days of the payment date.
We encourage clients to contact us first so that any issues can be resolved quickly before initiating a dispute with the payment provider.
11. Chargebacks
If a chargeback is initiated without first contacting us to resolve the issue, we reserve the right to suspend or terminate all ongoing services while the dispute is under review.
We may provide invoices, communication records, project files, and delivery evidence to the payment provider as part of the chargeback investigation.
If a chargeback is resolved in the Company's favor, the Client remains responsible for any outstanding balances, chargeback fees, legal costs (where applicable), and unpaid invoices.
12. Project Abandonment
If the client remains unresponsive for more than 45 consecutive days without a valid reason, the project may be considered abandoned.
Any payments made before the project is abandoned are non-refundable. Resuming the project may require a new timeline, revised quotation, or additional fees.
13. Intellectual Property
Until all outstanding payments have been received in full, all project files, source code, designs, documents, and related intellectual property remain the property of the Company.
Ownership will be transferred to the client only after full payment has been completed, unless otherwise agreed in writing.
14. Contact Us
upgradeUx
Legal Entity: UpgradeUx
Navi Mumbai, Maharashtra, India
These Refund Policy were last updated on 6 July 2026.
By purchasing or using our services, you acknowledge that you have read, understood, and agree to this Refund Policy.